FAQ

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Find answers to the most commonly asked questions here.

If you can not find the answer below, please feel free to contact us.

OUR PRINT

What is a Moon Print?

We allow customers to personalize their own Moon Print, which shows the Moon Phase of a special date. By choosing colour themes, specific dates and times and special messages this makes a perfect gift for your loved ones to remember that memorable moment.

Where are your print locations?

Depending on your location, we print and ship from the USA, Europe and Australia. We strive to print locally to think sustainably and reduce our carbon footprint.

Do you provide a framing option?

Yes we do. All our frames are handmade from high quality wood in our studios.

What paper do you use?

Your print is printed on museum grade art matte paper with over 190gsm in weight. We only use original and official UV inks ensuring each print is of the highest quality. The print can last for 100 years in ideal conditions.

What is the print process?

Every order follows the exact same high quality process used by well known artists, photographers and museums. If you are unsatisfied with your print, we are happy to reprint it for you. Please contact us at [email protected]

HOW TO ORDER

What is the ordering process?

Please visit our design page and personalize your Moon Print. When your design is ready, please click finish design and check out.

You will receive an email after your order is confirmed. If you want to change your design, please follow the link on your confirmation email and make any changes within 24 hours after your initial order. If you want to have a longer time to confirm your design, please email us at [email protected]

When your order has been dispatched, you will receive an email with the tracking number.

Can you custom-make my order, for example remove some text on the print?

Yes we can. If you have any questions about the design, please email us at [email protected]

Can I buy a gift card from you?

Yes you can purchase a gift card from us. Instead of sending you a digital gift card, we will send you a physical gift card (a spare envelope is included) with the value and a redeem code.

Do you ship worldwide?

Yes we do. We offer free shipping to most countries; please visit our delivery page for estimated date of delivery.

How long does it take to deliver?

Orders are dispatched in 3 – 5 working days; arrival dates are dependant on countries. Please visit our delivery page for the estimated date of delivery. All shipments (even with free shipping) come with a tracking number. If you require your print urgently, we recommend selecting the express service.

Can I refund/ exchange?

We unfortunately do not offer monetary refunds or exchanges as this is a personalized service. If you are not satisfied with the quality of the product, we will endeavor to replace your order if needed upon satisfactory investigation. If we are unable to replace your order, we will process a full or a partial refund depending on the issue.

MOON PHASE

What are Moon Phases?

When the moon orbits around us, a portion of the moon that faces the sun will be lit up. The different shapes of the lit portion can be seen from earth; this is known as a moon phase. To learn more about moon phases, please visit The science behind our moon prints

Does the Moon make its own light?

No it does not. Like the Earth, the Moon does not make its own light, however it does reflect light from the Sun. Like the Earth, the Moon is always moving and orbiting. Therefore if we view the Moon from the Earth, we can see varying fractions of sunlight reflections of the moon depending on its position to the Sun.

Do moon phases come from shadows or clouds created from Earth?

No, this is a common misconception and is not true. The Moon Phases come from a portion of the moon lit up by the sun.

How many different Moon phases are there?

In Western culture, there are a total 8 different moon phases: New Moon, Waxing Crescent, First quarter, Waxing Gibbous, Full Moon, Waning Gibbous, Third quarter and Waning Crescent. Different Moon Phases represent different angles between the Moon and the Sun.

Does everyone on earth see the same Moon phase?

Yes everyone on Earth sees the same Moon phase on the same day, however different locations may see a different angle of the moon, for example people in the Northern Hemisphere will see a Crescent Moon open at the left while in the Southern Hemisphere, it will open on the right.

How accurate is the Moon Phase on the Moon print?

Accuracy is important to us. Our Moon Phase is calculated with high-precision astronomy computations based on space-based telescope observations and computations. It is the same computations used in the field of scientific research.

We compared a photo taken at NASA’s Wallops Flight Facility in Wallops Island, preparing the launch of Northrop Grumman Antares rocket, on Friday, Nov. 1, 2019. The rocket is launched on Saturday, November 2, 2019. The crescent Moon is seen in the photo.